Contact Us: 978.250.4983
Software Skills Training, Inc.

iOS Workshop for Business Users and Help Desk Personnel

Attend via an online live remote attendance option

iOS Workshop for Business Users and Help Desk Personnel

Duration: 1 day

US Price: $595

Delivery Option: Courses are delivered via online live remote attendance option 8:00 am - 4:00 pm PST. Students receive digital course materials prior to the start of the course.

Schedule View the course schedule


During this iOS Workshop, attendees acquire a thorough understanding of the Mac iOS operating system. This course is designed for those who want to learn more about their iOS Devices and also for those who work in challenging business environments. It is an important training asset for personnel, such as help desk staff who are responsible for supporting other iOS users. Additionally, this workshop is a great way to Onboard new hires, establish a high degree of functionality from the get-go, and avoid the pitfalls of assumptions and pre-learned poor practices.

Course taught by an expert real-world Apple Certified Instructor.


Basic knowledge of a Mac or PC computer.

Course Overview

Setting Up the iOS Device

  • ID Set Up
  • Navigating the iOS Interface
  • Launching and Running Apple Apps
  • Changing Screen Orientation
  • Notifications
  • Locking Rotation
  • Using Siri
  • Using the Camera
  • Multi-tasking
  • Search Functions


  • General Settings
  • Parameters
  • Setting up Passcodes
  • Setting up the Notification Center and Control Panels
  • Do Not Disturb Functions
  • Location Services
  • iCloud and Syncing your iOS Device
  • Airplane Mode
  • Customizing Settings
  • Accessibility, Text Size, Voice Control
  • Storage and iCloud Usage
  • Updating Software
  • Creating Folders for your Apps

Multi-Touch Gestures

  • Tap, Touch and Hold
  • Drag, Flick, Swipe Pinch, Rotate, and Shake Using Two Hands

Switching Between Applications

  • Learning to use Apple Applications, Safari, Mail, Calendar, Notes, etc.
  • Showing, Hiding and Quitting Applications
  • iOS Search Functions
  • Sharing Files, Messages, Photos, etc.

Working with a Safari or other Web Browser

  • Configuring the Browser
  • Creating and Saving Bookmarks
  • Saving Webpages to the iOS Devices
  • Zooming and Scrolling through Web Pages
  • Sharing Links

Working with E-mail

  • Setting up Accounts
  • Account Preferences
  • Composing and Receiving Mail
  • Mail Attachments
  • Dictation Function

Working with the Calendar

  • Creating Calendars and Events
  • Sharing Calendars
  • Viewing Calendars in a Different Format
  • Syncing Calendars

Working with Contacts

  • Creating and Editing Contacts
  • Creating Groups
  • Sharing Contacts

Working with Documents

  • Type, Select, Cut, Copy, Paste and Replace
  • Using iWorks
  • Editing Word, Excel and PowerPoint Documents
  • Accessing Files and Documents
  • Copying Files Between your iOS Devices and Desktop Computers
  • Managing Files

Working with Photos and Images

  • Creating and Sorting Albums
  • Send and Uploading Photos

Connecting to the Internet or Bluetooth Devices

  • Through WiFi and Bluetooth Devices
  • Through Servers
  • Browsing and Searching the Web Enterprise Networks
  • Personal Hotspots


  • IOS Security
  • Deployment
  • Seamless Integration
  • Mobile Device Management
  • Integrating into the Enterprise System

Mirroring Video and iOS Devices

  • Connecting to the correct Internet Server
  • Setting up Screen Mirroring in the Control Center

Print Using AirPrint

  • Using AirPrint with Desktops and iOS Devices
  • Troubleshooting AirPrint


  • Customize Personal Security Settings
  • Locating a Lost iOS Device
  • Touch ID and Passcodes
  • Two-Factor Authentication
  • Searching Privately on the Internet

Finding and Installing Apps

  • The App Store
  • Emptying the Trash
  • Apps for Business


  • Restarting and Rebooting the iOS Application Crashes
  • Reinstalling an App
  • Connectivity Issues

Resetting the iOS Device

  • Battery Issues
  • Rebooting the iPad

Tricks and Tips

  • Working More Efficiently
  • Hidden Keystrokes and Functions

Related Training

Apple Final Cut Pro
iOS Deployment Essentials
Apple Keynote
Mac Integration Basics
macOS Server Essentials
macOS Support Essentials

Training Locations

Choose a city below to view a schedule. If you have any questions, please call us at 978-250-4983 between 9:00 am - 5:00 pm EST.